ABOUT
7 Years of Experience
For the past 2.5 years, I worked as an IT Specialist at Baytech BPO Corporation, a leading provider of business process outsourcing services. There, I supported the day-to-day operations of the computer network, responding to service issues and requests, providing technical support across the company, and ensuring security and privacy of the network and systems. I also set up accounts for new users, coordinated with IT vendors and suppliers, and trained and monitored new IT specialists. I contributed to the optimization and efficiency of the IT infrastructure, enabling the company to achieve its business goals and satisfy its clients.
Education
2013 - 2008
Gapas Elementary School, Guinayangan, QuezonElementary
2008 - 2012
Calauag Central Colloge, Calauag, QuezonHigh School
2013 - 2015
Aceba System Technology Institute, Calauag, QuezonTertiary
Computer Programming - Associate Degree
Experience
2014 - 2015
Information and Communication Technology - Municipality of Calauag QuezonData Entry - Internships
I play a crucial role in maintaining accurate and up-to-date records within our organization. My primary responsibility will involve inputting, updating, and verifying data into our systems with precision and efficiency. This position requires my keen eye for detail, excellent organizational skills, and proficiency in data entry software and tools.
2015 - 2019
Phil-Global Cargo Movers Inc. - Las Piñas City, Metro ManilaIT Support
I am the first point of contact for technical assistance and support within our organization. My primary responsibility will be to provide timely and effective solutions to hardware, software, and network issues encountered by employees. This role requires my strong technical aptitude, excellent communication skills, and a customer-focused approach to problem-solving.
2019 - 2022
Baytech BPO Corporation - Pasig City, Metro ManilaIT Specialist
My role is ensuring the smooth operation and security of our organization's IT systems and infrastructure. My responsibilities will encompass a wide range of tasks, including system administration, network management, and technical support. This position requires a blend of technical expertise, problem-solving skills, and a proactive approach to addressing IT-related challenges.
Certificates
Technical Skills
- Operating Systems: Windows, , Linux
- Networking: TCP/IP, DNS, DHCP, VLANs, VPN
- Servers: Windows Server, Linux Server
- Hardware: Desktops, Laptops, Servers, Printers, Routers, Switches
- Software/Applications: Microsoft Office Suite, Active Directory, VMware, Cisco IOS
- Troubleshooting: Hardware and Software Issues, Network Connectivity Problems
Soft Skills
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Detail-oriented with excellent problem-solving abilities
- Adaptability and willingness to learn new technologies