EXPERTISE

Technical Proficiency

I have demonstrated the ability to provide end-to-end technical support for users, including setup, installation, troubleshooting, upgrading, and maintenance of operating systems, office applications, and hardware.

Problem-Solving Skills

I have a proven track record of effectively diagnosing and resolving IT issues in a timely manner, both in person and over the phone.

Hardware Maintenance and Repair

I have experience in repairing and replacing IT equipment as necessary, ensuring the smooth functioning of computer systems and peripherals.

Network Security

I possess knowledge and practice in ensuring the security and privacy of networks and computer systems, including monitoring for potential vulnerabilities and implementing appropriate measures.

Vendor Coordination

I have the ability to effectively coordinate with IT services vendors and suppliers, ensuring timely resolution of technical issues and procurement of necessary equipment.

Inventory Management

I have experience in maintaining an inventory of all IT-related assets, facilitating efficient asset tracking and management.

User Training and Support

I am proficient in providing training and guidance to new IT specialists, as well as assisting end-users with technical issues and ensuring their enrollment in necessary systems such as biometrics.

Data Management

I have experience in data encoding, as well as generating and maintaining time records for payroll preparation, indicating strong attention to detail and organizational skills.

Capacity Monitoring

I possess the ability to monitor overall capacity utilization of server and hardware environments, ensuring optimization to meet business needs and prevent potential bottlenecks.

Team Collaboration

I have a proven ability to work effectively within a team environment, collaborating with colleagues to support day-to-day operations and achieve common goals.